Shipping policy

At Le Funky, most of our products are made to order. This means your item is produced specifically for your order rather than being taken from ready stock.

Please read the following information regarding production, dispatch and delivery before placing your order.

Processing & Production Time

As our products are made to order, your order requires production time before it can be dispatched.

Estimated production or dispatch timelines may be displayed on the relevant product page or communicated at the time of ordering.

During busy periods, festivals, promotional periods or periods of unusually high order volume, production may take longer than usual.

Please note that production/processing time and shipping/transit time are separate. The estimated courier delivery period begins only after your order has been completed and dispatched.

Order Changes

Please carefully check your product, design, colour, size, shipping address and contact information before completing your purchase.

Because production may begin shortly after your order is confirmed, changes to an order may not be possible once production has commenced.

If you notice an error in your order or shipping information, please contact us as soon as possible at support@lefunky.com.

We cannot guarantee that changes can be made after production or dispatch has begun.

Shipping & Dispatch

Once your order has completed production, it will be prepared for dispatch through our available courier or delivery partners.

Where tracking is available, tracking information will be provided after dispatch.

Please allow some time for the courier's tracking system to update after receiving your tracking information.

Estimated Delivery Times

Any production, dispatch or delivery dates provided by Le Funky are estimates and not guaranteed delivery dates.

Delivery times may vary depending on your location, courier network, public holidays, weather conditions, customs processing, local disruptions and other circumstances outside our reasonable control.

We recommend placing orders well in advance if your purchase is required for a festival, function, holiday, event, photoshoot or other specific date.

Shipping Delays

Once an order has been dispatched, the delivery process is handled by the relevant courier or shipping provider.

Courier delays can occasionally occur due to circumstances outside our control.

If your tracking information has not updated for an unusual period or your parcel appears to be delayed, please contact us at support@lefunky.com with your order number and tracking details so we can assist with an investigation where appropriate.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address, postcode, telephone number and other delivery information when placing an order.

Le Funky is not responsible for delays, failed deliveries or parcels returned due to incorrect or incomplete information supplied by the customer.

If a parcel is returned to us because of an incorrect address, failed delivery attempt or other customer-related delivery issue, additional shipping charges may apply before the order can be resent.

Damaged or Tampered Packages

Please inspect the parcel at the time of delivery where possible.

If the package appears visibly damaged, opened, tampered with or severely crushed, please do not accept the parcel where refusal is possible.

We recommend taking photographs or video showing the condition of the package and contacting us immediately at support@lefunky.com.

For damaged, defective, missing or incorrect-product claims after delivery, a clear and continuous unboxing video showing the unopened parcel and the complete opening of the package is required to help us verify the claim.

Please refer to our Return & Refund Policy for full claim requirements.

Missing, Incorrect or Damaged Products

After receiving your parcel, please inspect your order promptly.

Any complaint regarding a damaged, defective, missing or incorrect product should be reported within 24 hours of delivery.

Please contact support@lefunky.com with your order number, photographs and continuous unboxing video.

Claims are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Tracking & Shipment Complaints

Customers should report shipping, tracking, courier or non-delivery concerns as soon as reasonably possible.

Tracking and shipment-related complaints raised more than 30 days after the date of dispatch may not be considered, subject to any rights available under applicable consumer protection laws.

Please retain your order confirmation and tracking information until your order has been successfully received.

International Shipping

For international orders, delivery times may vary depending on the destination and customs processing.

International shipments may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, any such charges imposed by local authorities or customs agencies are the responsibility of the customer.

Customs clearance procedures may also cause additional delivery delays outside Le Funky's control.

Orders Required by a Specific Date

If you require an order for a particular event or date, please place your order sufficiently in advance.

While we will make reasonable efforts to dispatch orders according to the estimated timeframe provided, we cannot guarantee delivery by a particular date unless such a guarantee has been expressly confirmed by us.

Contact Us

For questions regarding production, dispatch, tracking or delivery, please contact:

Le Funky Customer Support
support@lefunky.com

Please include your order number when contacting us so we can assist you promptly.

Nothing in this Shipping Policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable consumer protection laws.