Refund policy

Return & Refund Policy

At Le Funky, all our products are made to order specifically for each customer. Production is based on the product, design, colour and size selected when the order is placed. Because each item is made to order, we do not accept returns, refunds or exchanges for change of mind, incorrect size selection or fit issues.

Please carefully review our size chart and product details before placing your order. It is the customer's responsibility to select the correct size.

Returns or refunds will only be considered if the product is damaged, defective, has a manufacturing fault, or if you have received an incorrect item, subject to applicable consumer laws.

Reporting a Problem

Please inspect your order immediately after receiving it. If there is any damage, manufacturing defect, fault, missing item or incorrect product, you must contact us within 24 hours of delivery.

You can raise your request through our available customer support channels or email us at support@lefunky.com.

Please provide your order number, details of the issue, clear photographs and an unboxing video when submitting your request.

Unboxing Video Required

A clear and continuous unboxing video is required for claims involving damaged, defective, missing or incorrect products.

The video should begin before the package is opened and clearly show:

The unopened/sealed package
The shipping label where possible
The complete opening of the package
The product received
Any visible damage, defect, missing item or incorrect product

The video should be recorded continuously without cuts or edits.

Return or refund requests submitted without an unboxing video may not be accepted, except where otherwise required under applicable consumer law.

Damaged Package on Delivery

If your package arrives visibly damaged, opened, tampered with or severely crushed, please do not accept the parcel where refusal is possible.

Take photographs or video of the damaged package and contact us immediately at support@lefunky.com.

Sizing & Fit

As our garments are made to order, we do not accept returns, refunds or exchanges for sizing or fit issues when the product supplied corresponds to the size ordered by the customer.

Please carefully check the measurements in our size chart before ordering. If you are unsure about your size, please contact us before placing your order.

If we send you a different size from the one ordered, or there is a manufacturing error that causes the garment to materially differ from the stated measurements, please contact us within 24 hours of delivery.

Return Conditions

If your return is approved, the item must be in the same condition in which it was received, unworn and unused, with its original tags where applicable, and in its original packaging.

Proof of purchase or your order number will also be required.

Do not send a product back without receiving return approval from Le Funky first. Items returned without prior approval may not be accepted.

Once your request has been reviewed and approved, we will provide instructions regarding the return process.

Shipping & Tracking Issues

Any complaints regarding shipping, tracking, courier issues or non-delivery should be reported to us as soon as possible.

Shipping or tracking-related complaints raised more than 30 days after the product's dispatch date may not be considered, subject to applicable consumer rights.

Cancellations & Order Changes

Because our products are made to order, production may begin shortly after your order is confirmed.

Once production has started, cancellations or changes to the size, colour, design or other order details may not be possible.

If you need to make a change, please contact us as soon as possible. We cannot guarantee that changes can be accommodated once production has commenced.

Refunds

Once an approved returned product has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank, card issuer or payment provider may take additional time to process and display the refund.

If more than 15 business days have passed after we have confirmed your refund approval, please contact us at support@lefunky.com.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where mandatory consumer protection laws provide additional rights regarding faulty, damaged, defective or incorrectly supplied products, those statutory rights will apply regardless of this policy.